Understanding Conflict - 40 Hours

Service Description

Explore our own perceptions of conflict and learn practical, hands-on skills to build a foundation in preventing and managing disputes in a productive manner. Through the study of theory, personal reflection, group discussion and role playing, you will begin to develop your skills in conflict communication. Gain an awareness of your own role in conflict. Understand barriers to communication and methods to address them. Learn effective methods for dealing with difficult behaviours. Begin to understand how cultural identities can intersect with conflict management styles. Learn to apply critical skills for active listening and assertive speaking. Develop skills to manage and defuse high emotions. Become skilled at giving and receiving feedback and speaking in a manner that will increase the chances of being understood. And more!