
Fresh Start Presents
conflict management workshops
listening to be heard:
coming together through conflict
Our Conflict Management Workshops, Listening to be Heard: Coming Together Through Conflict, focus on providing the practical skills to successfully deal with conflict. These workshop-based programs help people to develop the skills and strategies to address, diffuse and manage conflict with your spouse, children, families and peers at home and at the workplace.

Conflict Styles
fear vs. danger
We fear rejection, and so, fear vulnerability. Only by trusting our relationships can we truly benefit from them. What is the actual danger of bringing your whole self and leaping head first off the diving board. Examining our fears removes the perceived danger from our relationships.
embracing vulnerability
Society has feminized emotion, and encapsulated gender roles to negate the possibility of open, vulnerable communication. In our seminars, we will discuss how sitting side-by-side during conflict , as opposed to across from one another, can open doors to vulnerability and reopen ourselves to effective conflict management.
​
​
​
​
needs vs. desires
Sometimes there are blurred lines between our needs and our desires. What tools do we have to identify and articulate these to others. Our trainers will help you become aware of these differences and how to effectively communicate them to your unique situation.
conflict management styles
How do you manage conflict? How do you get your message across? By identifying our conflict styles in different situations we can begin to clearly identify those in others. We can either place more focus on the goal, or more on the relationship. We help you understand why.
intent vs. perception
'The highway to hell is paved with good intentions'. This old proverb requires the attention it deserves. We may have the best intentions, but without empathy, effective communication and teamwork, our perceptions may lead them into conflict.

Conflict Management Workshop
"Empathy fuels connection. Sympathy drives disconnection." in a few simple words, Dr. Brenè Brown, sums up the differences between these two strategies. Empathy is something that can be easily taught and practiced. By using simple strategies, we can make sure that we can Listen to be Heard.